Who we are
The Crystal Jungle operates the website www.thecrystaljungle.nl.
Business details:
Business name: The Crystal Jungle
Owner: Suzanne Riyanto-Noltes
Location: Soest (Utrecht), The Netherlands
Email: info@thecrystaljungle.nl
Chamber of Commerce (KvK): 99898004
VAT number: NL005417114B90
The Crystal Jungle respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our website.
This policy complies with the General Data Protection Regulation (GDPR / AVG)
Personal data we collect
When you visit our website or place an order, we may collect the following information:
Information you provide to us
- Name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Payment details
- Order information
Automatically collected information
When you browse the website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of your visit
- Website interaction data
This information helps us improve the functionality and security of our website.
How we use your personal data
We use your personal data for the following purposes:
- Processing and fulfilling orders
- Delivering purchased products
- Customer support
- Payment processing
- Fraud prevention
- Improving our website and services
- Legal and tax obligations
We only process your personal data when there is a legal basis to do so under the GDPR.
Legal basis for processing
Under the GDPR, we process personal data based on the following legal grounds:
Performance of a contract
When processing your order and delivering products.
Legal obligations
For accounting, tax and administrative requirements.
Legitimate interest
To improve our website and protect our business against fraud.
Consent
Where required for cookies or analytics.
Payment processing
Payments on our website are processed through WooPayments and its associated payment providers.
Depending on your chosen payment method, your payment information may be processed by third-party payment providers such as:
- Stripe
- iDEAL
- Credit card providers
- Apple Pay
- Google Pay
- other WooPayments supported payment methods
These providers process your data in accordance with their own privacy policies and GDPR regulations.
The Crystal Jungle does not store full credit card information.
Shipping partners
To deliver your order, we share necessary shipping information with our shipping partners:
- PostNL
- DHL
The information shared may include:
- Name
- Shipping address
- Email address
- Phone number (if required for delivery)
This information is used solely for delivering your order.
Customer accounts
7. Customer accounts
Customers may create an account on our website. When creating an account we store:
- Name
- Email address
- Address information
- Order history
You can request deletion of your account at any time.
Customers may also place orders as guest users without creating an account.
Data retention
We retain personal data only as long as necessary for the purposes described in this policy.
Order data is retained for administrative and tax obligations, which may legally require storage for up to 7 years under Dutch law.
Your rights under GDPR
Under the General Data Protection Regulation you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us at:
You also have the right to file a complaint with the Dutch data protection authority:
Autoriteit Persoonsgegevens
https://autoriteitpersoonsgegevens.nl
Data security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or misuse.
Our website uses secure technologies and trusted service providers to safeguard your information.
Third-party services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites.
We recommend reviewing their privacy policies before sharing personal data.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The most recent version will always be available on this page.
Contact information
If you have any questions about this Privacy Policy or about how your personal data is handled, please contact:
The Crystal Jungle
Suzanne Riyanto-Noltes
Soest, The Netherlands
Email: info@thecrystaljungle.nl